Two high-volume retailers' logistics strategies deliver a superior customer experience.
Increasingly, businesses and consumers prioritize delivery speed and reliability when deciding where to buy. That's why improving the customer experience is logistics leaders' top priority through 2030, according to a recent Gartner survey.
This strategic focus is reinforced by a separate Gartner study, which found that 90% of logistics leaders now report to the C-suite, including 30% who report directly to the CEO.
Two retail companies highlighted in this article exemplify this shift. Both use integrated logistics services from a single provider to reduce costs, speed freight movement, and scale inventory and operations with seasonal demand changes.
Their success in managing warehousing and fulfillment through a single, coordinated logistics network helps them move freight faster, more efficiently, and with greater flexibility.
Customer expectations are driving supply chain strategy
The Amazon Effect has made fast, transparent, and accurate delivery the standard for consumers and businesses alike.
One of the companies is Outdoor Cap, a Bentonville, Arkansas-based headwear manufacturer....
Source: Scmr